Our 30-Day Money-Back Guarantee
We stand behind the quality and value of the LLM Cost Killer Playbook. If you implement the strategies and do not see meaningful cost savings, we will refund your purchase—no questions asked.
1. Eligibility for Refund
You are eligible for a full refund if:
- You request a refund within 30 days of your purchase date
- You have made a good faith effort to implement the strategies
- The tactics did not result in at least 25% cost savings for your use case
We believe in the value of our playbook, but we also understand that every infrastructure and use case is different.
2. How to Request a Refund
To request a refund, please email us at med@agentsgenius.com with the following information:
- Your name and email address used for purchase
- Order number or purchase confirmation
- Brief explanation of which strategies you tried
- Reason for the refund request (optional but helpful)
3. Refund Processing Time
Once we receive your refund request:
- We will respond within 24-48 hours (business days)
- Approved refunds are processed within 3-5 business days
- Refunds are issued to your original payment method
- It may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider
4. What Happens After a Refund
Once a refund is processed:
- Your access to the e-book should be discontinued
- You should delete any downloaded copies of the e-book
- Access to the private support channel will be revoked
- You will no longer receive updates to the playbook
We trust our customers to act in good faith and respect our intellectual property.
5. Non-Refundable Circumstances
Refunds may be denied in the following cases:
- Requests made after 30 days from the purchase date
- Evidence of abuse or violation of our Terms and Conditions
- Sharing or distributing the e-book content
- Chargebacks or payment disputes filed without contacting us first
- Previous refunds for the same product
6. Implementation Service Refunds
Our done-for-you implementation service has a separate refund policy:
- Refunds are evaluated on a case-by-case basis
- Partial refunds may be offered based on work completed
- Full refunds are available if we fail to deliver agreed-upon results
- Specific terms are outlined in the implementation service agreement
7. Chargebacks
If you file a chargeback or payment dispute with your bank or credit card company:
- Please contact us first—we are committed to resolving any issues
- Chargebacks may result in permanent account suspension
- We reserve the right to dispute fraudulent chargebacks
- Legal action may be taken for fraudulent refund claims
8. Digital Product Nature
The LLM Cost Killer Playbook is a digital product. Once downloaded, we cannot "take back" the content. Our refund policy is based on trust and good faith. We appreciate customers who respect this policy and use it fairly.
9. Payment Processor Policies
Purchases made through Gumroad are also subject to Gumroad's refund policies. In most cases, we handle refunds directly, but Gumroad's terms may apply in certain situations.
10. Questions or Issues?
If you are experiencing issues with the e-book or have questions before requesting a refund, please reach out to us. We are here to help and want to ensure you get value from your purchase.
11. Our Commitment
We created the LLM Cost Killer Playbook to genuinely help engineering teams reduce their LLM costs. Our refund policy reflects our confidence in the value we provide. If the playbook does not work for you, we want to make it right.